Members: If you need assistance, please call the number on the back of your medical plan ID card Monday to Friday 8:30 am to 10 pm ET. In addition, your website and app are available with limited functionality. See below for a list of available features.

On June 1, 2026, Quantum Health detected a service outage, which affected the availability of certain internal and external systems. Upon discovering the outage, we promptly secured and isolated the affected systems, while simultaneously launching an investigation with the support of outside forensics experts. We immediately implemented business continuity measures to maintain phone support and process time-sensitive authorizations while restoration efforts continue.

Restoring service to our members and protecting the data of all our stakeholders are our top priorities, and our teams are working around the clock to restore full functionality. We will share additional updates as appropriate.