Polk County Public Schools improves care access and experience through data-driven insights and human-first navigation

Challenge

Balancing rapid growth with equitable access to quality care 

Polk County Public Schools (PCPS) serves over 117,000 students across 120+ schools in Central Florida, with 18,000 benefit-eligible members including nearly 14,000 educators and staff. With rapid population growth and a large, diverse workforce, the district faced: 

• A growing member population requiring quicker, smarter care navigation 
• Limited access to quality providers in what felt like a local “medical desert” 
• A need for stronger insights into provider performance and care quality 
• A need to simplify healthcare for busy educators and staff with limited time to manage their own care 

Solution

A data-driven and human-centered partnership 

PCPS partnered with Embold Health for trusted, evidence-based provider insights and Quantum Health for proactive, empathetic care navigation — creating a unified member experience built on quality, access and support. 

Embold Health delivered: 

• Data-driven insights: Delivered evidence-based visibility into provider quality and performance 
• Transparent reporting: Supported accountability and equity across the district’s benefits program 
• Trusted partnerships: Recommended by peer districts for proven, reliable results 

Quantum Health delivered: 

• Empathy-driven navigation: Provided personalized, human-first guidance that resonated with educators and staff 
• Comprehensive member support: Combined proactive outreach and real-time care coordination to simplify healthcare 
• Proven outcomes: Demonstrated measurable results in engagement, satisfaction and cost control 

Results

Smart steerage meets proactive navigation 

Together, Embold Health and Quantum Health delivered measurable improvements in member experience, care access and outcomes for Polk County Public Schools. 

“Our teachers are incredibly busy, so having someone empathetic who understands their situation and can help them navigate their healthcare needs makes all the difference. With Embold Health now part of Quantum Health, we’re able to provide them with both quality care and personalized support to reach it.”