Florida Sheriffs Employee Benefits Trust achieves stronger engagement and cost control through personalized navigation
Challenge
Meeting diverse healthcare needs across a decentralized workforce
The Florida Sheriffs Employee Benefits Trust (FSEBT) represents a growing network of counties and agencies across the state — each with its own structure, leadership and healthcare needs. Operating outside the dominant Florida Blue TPA network, FSEBT faced provider coordination challenges and needed a consistent, high-quality experience for members spread across rural and medically underserved areas.
Frequent leadership changes at the county level added further complexity, requiring a partner who could adapt to shifting priorities while maintaining continuity, trust and measurable results.
Solution
A personalized, relationship-driven approach
The Florida Sheriffs Employee Benefits Trust partnered with Quantum Health to deliver a simpler, more connected benefits experience, giving members the personalized support and guidance they need to make confident healthcare decisions.
Quantum Health’s approach included:
Dedicated pod team: Provided highly personalized support and adapted processes to meet each county’s unique needs
On-site engagement: Conducted “road shows” and county visits with FSEBT leadership to build HR and member confidence and reinforce value
Enhanced analytics and performance reporting: Delivered data and insights to demonstrate measurable impact and support county-level discussions
Incentive and condition-management programs: Implemented programs such as Manage My Chronic Condition to improve care-gap compliance and chronic-condition outcomes
Integrated partnership approach: Collaborated closely with FSEBT to position Quantum Health as a differentiator when onboarding new counties, driving growth and satisfaction
Results
Higher benefits engagement, better outcomes and lower costs
Since partnering with Quantum Health, FSEBT has achieved measurable improvement across member satisfaction, engagement and financial performance:
“We call Quantum Health our secret sauce.”
