Member-centered care, proven results at First Horizon Bank
Challenge
Navigating rising healthcare costs and promoting preventive care
First Horizon faced challenges in managing employee benefits for its nearly 7,500 associates across 12 states. These included increasing adherence to preventive care, controlling rising healthcare costs and reducing employee out-of-pocket expenses.
The organization also aimed to build on their existing benefit and wellbeing strategy that promotes a holistic approach to total wellbeing for a more engaged and productive workforce.
Solution
Implementing a comprehensive health benefits strategy with personalized health advocacy
Quantum Health partnered with First Horizon to address their healthcare challenges through a comprehensive, tech-driven and personalized navigation platform.
The approach centered on proactive member and provider engagement, enhanced clinical oversight, and preventive care adherence. Core elements of the strategy involved:
- Personalized navigation: a single point of contact for each member, offering seamless guidance through Quantum Health’s Care Coordinators
- Real-Time Intercept® technology: data-driven, real-time engagement enabled with providers and members
- Mental health support: integrated ComPsych EAP to provide counseling and crisis intervention, addressing associates’ mental health needs
Solution
Improving member engagement and outcomes with our industry-leading healthcare navigation platform
By leveraging 25+ years of data insights, Quantum Health delivered whole-person care, addressing physical and mental wellbeing.
This holistic, tech-empowered yet human-centered approach not only improved health outcomes but also significantly reduced the HR burden.
